Last updated: October 1, 2026
This Shipping Policy explains how orders placed through hexedbyart.com are prepared and shipped.
Available original artworks are normally prepared for shipment within 3–5 business days after the payment has been received in full.
This processing time refers to the preparation and packaging of the artwork before it is handed over to the shipping provider and does not include the delivery time.
For custom-made artworks, the production time is agreed individually and depends on the size, technique, complexity and specific requirements of the artwork.
The estimated completion and shipping timeframe for a custom artwork will be communicated to the customer individually.
Payment for artwork purchases is made by bank transfer to the bank account provided by Martyna Nowak.
The order will be processed once the full payment has been received.
Shipping is included in the price of the artwork. No additional standard shipping fee will be added to the purchase price.
The price displayed for each artwork includes the cost of standard shipping to destinations where delivery is available.
Artwork orders are shipped using UPS.
I currently offer international shipping to destinations around the world where UPS delivery services are available.
Delivery availability may depend on the destination country, local regulations and the services currently offered by UPS.
5. Delivery Time
Delivery times depend on the destination country and the UPS service available for that destination.
The 3–5 business day processing time does not include the delivery time.
Once the artwork has been handed over to UPS, delivery is subject to the carrier’s estimated transit time and circumstances outside my reasonable control.
Where tracking information is available, it will be provided to the customer.
6. Customs, Duties and Taxes
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Any customs duties, import taxes or other charges that are legally payable by the recipient are the recipient’s responsibility, unless otherwise required by applicable law.
The customer is responsible for providing a complete and accurate delivery address and any information required for customs clearance.
7. Damaged Deliveries
If an artwork arrives damaged, please contact me as soon as possible and provide clear photographs of:
This information may be required to assess the situation and, where applicable, make a claim with UPS.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
8. Delivery Problems
If a package is delayed, lost or returned to the sender, please contact me so that the situation can be investigated with UPS.
I will make reasonable efforts to assist with delivery-related issues.
9. Contact
For any questions regarding shipping or delivery, please contact:
Martyna Nowak
Email: martyna@hexedbyart.com
